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[Jackbhoy]

It's working for me now Noob, try force refreshing? Press Ctrl F5 (refreshes the cache)

[NoobInTraining]

Originally Posted by Jackbhoy

It's working for me now Noob, try force refreshing? Press Ctrl F5 (refreshes the cache)

Just tested again using standard refresh and it works. At least it is back

[liquidborn]

Originally Posted by Chris_efrag

Ok I was going to help again I'm not going to post on this forum
3rd and final time...

thank you for making my mind up you community people can post all you wish
I was about to help you out.

*clears throat* ...thought i'd break my lurking silence, to point out a few occurances of, ahem - "professionalism".

"you community people" - said as-if we are second-rate citizens. These "community people" are funding your company with their own money, by paying for services you offer.

"can post all you wish" - thankyou. We will. In our hoards. This is a PUBLIC forum, after all... But you knew that right? What with being our Almighty Overlords... All hail.

"I was about to help you out" - well don't let us get in your way, after all - we are just "community people" - surely with your deity-like stature, you could stride over us and continue your Good Work without us being such an obstruction..?

Seriously though, although you (apparently) run the show around here, and we are merely peasants trading our magic beans for your Internet Game-type Box Things - your conduct will ultimately reflect on your business (as if it hasn't already...). You may think these things in your head, but in the interests of Customer Service, they should really stay there - and you should post filtered, polite versions.

My 2p...

[Jackbhoy]

+1 Liquidborn, you summed up everything that we have been attempting to say in one post. Shame they won't listen or take any of it into consideration.

[liquidborn]

Maybe so squire... And when they do, they'll realise they dragged their arses too far. You'd think, a company with so many 'ventures' under it's belt, would be well-equipped for this..?

From what i've seen/read/lol'd-hard at/deciphered - running a GSP is pretty-much like running any other host - you have software/hardware updates to keep-up with, Support (LOL, amirite?) tickets/queries to answer/prioritise, paying customers so reassure. Not to mention any suprises inbetween.

Maybe this was too-big a slice of The Pie to take? Maybe this is more than you thought you could handle... After all, you can only spread yourself so thin, before splits/cracks start to show - as with anything.

Well to me (and pretty-much the majority of eF's "community people" )it's just common sense - you need to exercise some decorum if you have a side that faces the Public - especially the paying Public.

That is, unless, you enjoy legal/general ****storms.

Brollys-up fellas!

[leonil7]

my server has been stuck in Restarting for 3 days now.
its gone AWOL. it seems to have a mind of its own.

Since i cannot access the control panel, i have tried deliberately to
violate the file names in the server using FTP, since i still have access over it.
Hoping to force it to error or crash and give me back the control panel. Nothing! its as if the server setup is mirrored somewhere and its running the mirror and not the main server setup.

ive wrote efrag support (ticket) contiunually. its just dead silence.

i dont know what's going with e-frag and frankly i dont care.

im planning to move out to its competition. my server is ranked 15 worldwide
since i started renting it 2009. so it moved up the ladder.

but what can you do with scores when you dont have control over it.

[MensMayonnaise]

Good luck, our new host has exceptional customer service, its a drag having to come back here, but we had paid in advance before the takeover, had one lot of compo, now looking for some more due to the last episode of server being borked.

We would prefer it if they gave us a refund like they promised and we could leave here for ever, but as you have seen, i think they must use a Dial up connection to run everything, and the support tickets are sent via pigeon

[mrkrash]

Originally Posted by MensMayonnaise

the support tickets are sent via pigeon

defo not!
didnt you see the pigeon win the race on topgear
snails maybe?

[Jackbhoy]

Snail? I thought it was message in a bottle, pure luck whether or not it lands on the right continent.

[gorman20]

well, depends who ticket goes to how quick it gets there... unless its a weekend expect chris to reply to low level ones in 24 hours at most.... further up the ladder 2-3 days even 4-5 if its over a weekend.
at that point I just spammed and chris came back... and chased up the people for me.